All sales are final. We can not accept refunds unless we sent you the wrong size, item, or in any other way made an error with your order.
Because every item is made to order, we can not accept returns unless we sent you the wrong size, item, or in any other way made an error with your order. It is important that you refer to the sizing charts provided to be sure your desired product will fit you correctly. To inquire about a return or exchange for an erroneous order email us with your order number, reason for your return and any pertaining pictures of your order to firstname.lastname@example.org
Please refer to the individual product page for estimated shipping times. These vary on a per-product basis.
Once an order is fulfilled & collected by USPS, it is out of our control. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order.
International orders placed through a US store will ship out of our facility in Delray Beach, FL, USA through DHL SmartMail. DHL will sort the packages for USPS and then route them to the proper port of departure from the US. Once the order arrives in your country, it is handed off to your local postal service. Tracking may say "delivered" or "ready for pick up" when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived.
Customs fees, taxes, and additional fees may apply for international shipments. We do not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information.
Any packages that are returned as "refused" or "unclaimed" will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.