For questions about your order, please email firstname.lastname@example.org. If you are contacting us about an existing order please include your order number.
RETURNS AND EXCHANGES
If you are not 100% satisfied with your purchase, you can contact us at email@example.com for a return or exchange. You must contact us within 30 days of receiving your order and all item(s) must be in original condition and unused. All returned items are subject to inspection prior to processing. Return and exchange shipping (for different colors or sizes) is complimentary within the US. For international orders we do not provide complimentary return shipping but are happy to accept returns shipped back at your own expense with a trackable service.
DAMAGED OR MISSING ITEMS
If your order arrives damaged or incorrect, no need to worry, we’ll make sure you are taken care of. If this happens, please contact us at firstname.lastname@example.org with a photo showing the poor quality print or the damaged area of the item along with the order number and we will send you a replacement right away.
Please refer to the individual product page for estimated shipping times. These vary on a per-product basis. Once an order is fulfilled & collected by USPS, it is out of our control. If the package appears as delivered, but you did not in fact receive the items, please file a claim with your local post office. The results of your claim will determine the results of your order. International orders placed through a US store will ship out of our facility in Delray Beach, FL, USA through DHL SmartMail. DHL will sort the packages for USPS and then route them to the proper port of departure from the US. Once the order arrives in your country, it is handed off to your local postal service. Tracking may say "delivered" or "ready for pick up" when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived. Customs fees, taxes, and additional fees may apply for international shipments. We do not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information. Any packages that are returned as "refused" or "unclaimed" will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.